Speaking to The Western Australian, the girl's mum, Emma - who is currently wheelchair-bound following an operation - said she was disappointed with the other shoppers' actions.
She said: "[My daughter] was pushed to the ground and then stood on by adults who had no care in the world for a child on the floor.
"People were walking over her while she was crying on the ground just to get what they wanted."
The 13-year-old, named as Hayley by 7 News was taken for an X-ray after she sustained a swollen knee.
Emma continued: "Once [the manager] had been told what had happened he took myself and my children straight out the back and got ice to put on my daughter's knee."
A Coles spokesperson said: "Coles takes the wellbeing of our customers and team members seriously and we are constantly reviewing security measures to manage the unprecedented levels of demand we are seeing in our stores.
"We ask that customers to continue to show compassion towards fellow customers and team members at this challenging time."
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